Отель Hanoi Lotus Boutique Hotel, Ханой, Вьетнам

The staff we met (Mia and Anna) were just delightful and made our stay in Hanoi v memorable.

Reception staff was excellent. she helped us with tours, drivers, and recommendations. room was clean, comfortable, and ggenerally quite.

Amazing helpful and pleasant happy staff especially Alexx. he go out of their way to help with anything - sewing repairs, and even a free motorbike ride to an appointment. Very close to lake and a beautiful catholic church in the old quarter. Close to fab restaurants and great shopping. Room is adequate.

Hotel team are honestly amazing, such great customer service. Anna saw I had travelled from the Canada on short notice so assisted me with booking the ha long bay day tour with a limousine bus which even had massage chairs. Highly recommend her to book any activities or trips from Hanoi to anywhere. The price she quoted was the same as the actual company so no extra charge. Also, the team knew I had been travelling a lot as I had been to Ninh Binh so they upgraded me to a bigger room with a bathtub and assisted with all the queries and honestly would stay here if I was ever back in the area. For the price you pay. Location is ideal. 2 min walk from the train street and it's in old quarter so 10/15 min from most sightseeing locations. Bed is comfy. Room is ok nothing too fancy but for the pricey you pay deffo worth it.

The best things about this hotel are its location, friendly & helpful staff, and comfortable rooms. With only a few days in Hanoi, the hotel proved a perfect base to explore the Old Quarter by foot. Importantly, the room was a haven to escape the heat and busyness of the city. The staff on the front desk were very helpful & knowledgable giving directions and information for exploring. They were able to book me a coach tour day trip to Nimh Bihn national park, with collection & drop off from the hotel door. Highly recommended. They can also arrange trips to Halong Bay. Transfers to the airport were also easily arranged by the hotel. The porters are extremely polite and helpful. Breakfast is a simple buffet with a good selection of cooked eggs available to order. The fruit selection was nice but the orange juice could do with improving. All in all, a great stay and lill happily return if l find myself back in Hanoi.