Отель Serenity Villa Hotel, Ханой, Вьетнам

Wonderful staff (accommodating, helpful), cleanliness, great location (close to vivid streets/alleys of local shops and eateries), room with essential commodities and a good city view.

The location is not accessible by car, which is a challenge if you have many luggage. It is near many places, such as famous food places, souvenir shops, landmarks, and even a supermarket. The staff let us in way earlier than the check-in time, which helped us a lot in order to prepare for our tour upon arrival.

The location was super convenient - right in the city center and really close to restaurants and souvenir shops. We only stayed for a night and slept for a few hours. The room was clean, but it looked a bit old as there were some parts of the floor starting to peel. The hotel has a lift, which was super helpful for seniors and PWDs. What we really appreciated was that they packed our breakfast to-go since we had to check out at 4am to catch our flight - such a nice gesture! Overall, the staff were really friendly and did their best to adjust to whatever we needed.

Great location. Friendly and accommodating staff, they even upgraded our room. Spacious rooms. Simple breakfast but adequate, good coffee. The hotel is located in a small alley and cars can't go in, so you have to carry your luggage from the main road to the hotel. Great value for money. Ideal for backpackers and foodies.

Room is big. Bed is big enough. We had bathroom with standing shower. Friendly staffs and helpful. you feel safe at the property. Excellent location if you want to try Michelin restaurants within 10 mins walk.