Отель Hilton Surfers Paradise Hotel & Residences., Золотая роща, Австралия

Location 1. Staff in a front desk wad so so. ( There were many rooms in a same condition, but she put us in a corner room which has even no window , dark so, it was like cheap inn). So we complained and moved into another room which was totally different . Very bright and spacious. However, no lamp bulb and dying lamp on a ciling. That is why we asked to changed the bulb, but when it was fixed, lamp was dropped and broken totally. So we changed a room again. 2. Room had no lights ( we moved several times on an arival day. Wherever we moved to another room, the light had a problem. I do not understand how the 5 star hotel didnt even checked lights. 3. No information about a hotel We satyed in several hotels & resorts in Gold coast during this holiday. Only Hilton dos't have any information book of hotel or any info . I cannot believe their sevice. Hilton's service is only to provide a room . That is it. Even my key was not working for a gym & cinema door. I just gave up their service. Location is very convinent but if somone wants to stay in Hilton, must know it is noisy outside when you are in bed.

Yes right on orchid avenue! Really central for shopping and outings! Perfect location! The room was excellent and they gave us extras if we asked! Same with housekeeping! It was done everyday as we requested it! The place is spotless in all areas! The staff was so friendly and made it a point to ask us if we needed something and even let us stay for a late checkout without extra charge! That was nice so we could have an other swim! I have got no complaints!