4,5
оставил(а) отзыв в ноябре 2024.
We stay at Grand Hotel Amrath Amsterdam for 3 days but it didn't match the description and we received poor service.
We received room nr 131 for which there are already many complaints on social media.
Windows were opened when we arrived so we could hear the flags (top of the hotel) bouncing against the pole all day and night long. We asked the receptions and room service to close them but nothing was done. So we didn't slept properly because of noise. There was masking tape still on Windows and doorhandles were missing.
The equipment in the room weren't consistent between day 1 and day 2. On the 2nd day, we were missing bathrobes, we had only small towels and no more conditionner. We didn't have enough sugar, only one package and milk weren't replaced.
My advice, better to go somewhere else where customer care matters.
