Отель Апартаменты Floris Студия 3 на Невском, Санкт-Петербург, Россия

Terrible. When we arrived there is a bad smell coming from the bathroom, we realize that there is a hole in the floor with the sewer connection which is not well welded. The sheets were dirty (various old and obvious stains with scattered hair), as if they had not been changed. We wrote to the administrator, who replied the following day saying that the sheets were in fact clean, and that it could happen anyway. She didn’t comment about the smell in the bathroom, other than recommending an aromatizer. After two hours she sent a person who realized that the problems were real, and who assured us that we would only pay for one night and the remaining four would be returned to us. This was not the case, because we did not leave before 12.00(but at 13.30) which was check out time and therefore they made us pay for two nights. Almost 3 hours spent of our vacancy. Especially because for all the inconvenience, not only did we not receive a refund, but we paid for two nights and only stayed there one, without even a "I'm sorry about what happened"