Отель Luna And Simone Hotel, Лондон, Соединенное Королевство

The staff are exceptional. Mark, Tony, Bernard, and the front desk lady (sorry I didn't catch her name) were so incredibly helpful with anything we needed. When we needed directions, we were given a map, directions on how and where to catch the bus, how the subway and bus systems worked, and best options. We got a whole list of local restaurants that were recommended. My suitcase had broken, and I asked about a store that might have small screws to fix it, and they let me borrow a screwdriver and gave me a whole set of small parts to choose from, so I could fix my luggage! Breakfast was amazing- good coffee, full breakfast options each day, with great service from the above. They are a full service family company! We were lucky to have a basement room, which was wonderful, because it was a heat wave when we were there, and there is no AC, but our room was cooler, and had a fan to blow on us all the time.

We loved our stay here. The staff was super friendly and helpful. The breakfast was a bonus and very good and the location was extremely convenient. My granddaughters loved this hotel, and I'd definitely stay again.

The staff at Luna was amazing, friendly, attentive, and very helpful. They took their time to explain the sites, restaurant suggestions, traveling on the Underground, and tips on departing from Heathrow. They made me feel at home, even for just a short stay. Breakfast was the perfect way to get the day started, and theirs was light and delicious but not over-filling. The location was excellent, short walks to transportation and awesome restaurants. It felt like you were just a stones throw from all the major sites, yet enough removed from the hustle and bustle to provide for peaceful sleep.

We had a great stay! The rooms were small, but that’s expected in London. Very clean and comfy. The hotel is very clear about the stairs and no air conditioning, so we expected that, and it was fine! The room has a fan, and the street outside isn’t too busy so you could keep the window open. It’s a great location- about 10 min walk from Victoria station, or a bus stop right outside. The staff are very friendly, and allow you to leave luggage there before check-in or after check-out. Breakfast was great too!

The hotel is in a great area and the staff are wonderful. The rooms are a little tight with dates interior and no frills, but the cleanliness, location and staff more than compensate.