Отель Evsen Hotel, Стамбул, Турция

Hotel Evsen took responsibility upon themselves to find a transfer from airport last minute, and did not charge me for it, as they have understood the problem I was facing. Didn't like that Ostrovok website indicated "transfer from airport" as part of the booking offer, however no transfer was arranged. When I called them about it - they said that "transfer is an added service" and requires "additional payment", and they are not responsible for my misunderstanding, even though it is very clear that when booking through "Ostrovok", the hotels which offer "transfer as additional service" have "Additional" listed under the description of "transfer service", and clearly indicate "Additional Fees Apply" for this service. I have booked Evsen after filtering for hotels which offer "Free Breakfast" and "transfer" as part of the booking. Having to worry about not having a transfer arranged right before my arrival was a very bad experience.

Almost all Istanbul historical sights area located within 10-15 minutes walk from the hotel. The hotel offers a rich breakfast buffet with a various selection of dishes. The food is tasty. The bed has comfortable mattress yet it is pretty short, so tall people may experience some discomfort. Room was clean and tidy. However, staff sometimes have forgotten to restoke soap and toilet paper. Staff was very polite and always ready to help. Walls were quite thin so one can hear people from neighbouring suite. Especially, if neighbours are noisy.

Location

The customer liked the hotel and wanted to rate 3 Star.

Отзывчивый улыбчивый администратор на ресепшене. Не понравилось - всё. Полное не соответствие фото - действительность. Инсталляция унитаза сломана, в 4 утра я чинил слив, потому что вода текла мимо бочка сразу в унитаз. , душ - лучше в шлепанцах. Окон нет. Цена завышена раз в 7. Номер самый маленький, ночью словил ПА. Душ не отваливается ничем, вентилятор вытяжной шумит так что в потолок вместе с вентилятором взлетит будто бы. Номер отапливается кондиционером четко расположенным напротив кровати, дует прямо в лицо, приточки свежего воздуха нет - нет окон. Это худший опыт ночлежки, приходили только спать. Я не привередлив, но этот опыт он ужасен. Рейтинг основан на чем ?! Приехав туда мы предположили что находимся не в том отеле, который забронировали, фото не соответствует! Администраторы - молодцы !