Отель Titanic Mardan Palace - All Inclusive, Анталья, Турция

Lots of variety of food Waiters were moody

I am severely disappointed in the customer service of reception and guest services. For a 5 star hotel such as the Titanic, their staff are not appropriately trained to place a guest's needs first. We were a party of 8 and several of us had issues with our rooms, which after several visits to reception and hours of arguing - yes arguing - were eventually addressed. Water leaking, light bulbs not working, rooms not cleaned prior to entering. My booking required a change of name as my partner took ill and a friend joined instead a few days later. I spoke with the booking agency (as I was told by reception) and Zenhotels changed everything without issue. However, this change was suddenly reflected in the Hotel's computer as me having a single booking, rather than a two person booking. They placed the burden on me to fix their technical issue, between the booking agency and the hotel. I was baffled. I called the agency three times and each time there was no issue on their end - stating they had added my friend to the two person booking and removed my partner's name. The staff were aggressive and hostile towards me, not listening, never apologizing, and repeating themselves over and over again that I should call the agency. Which I had. Three times. I was shocked that the staff were treating me so disrespectfully and claiming that I had a single booking, even though I paid in full for two people, and never even complained about wanting the money back for the second person for the days I was alone. The day my friend arrived, they held her up at the gate in the taxi because she "wasn't on the reservation," despite my showing them the new reservation at reception with her name on it. They would not accept my statements because it "wasn't on their computer system." Hugely disappointing. Staff bring this quality down to a 1 star hotel.

30 минут от аэропорта, но самолеты не летают над головой. песчаный пляж двухэтажный номер с джакузи внутри, ещё 2 большие террасы Кража одежды в отеле. Персонал Guest relations не хотел изначально вообще предавать этому значение. После написания письма ген.директору отеля персонал "зашевелился" и нашлась оставленная вещь. "случайным" образом уборщик положил его в другой шкафчик в раздевалке и закрыл на ключ. В прошлый раз когда мы останавливались прямо из номера украли кофту во время уборки. Так её не нашли... Без скандала ничего не находится. Первый раз такое вижу. Сколько лучших отелей посетив на побережье.

- Не хватает лежаков на пляже

Хорошее расположение у моря, большая площадь отеля, для удобства лучше брать машину напрокат. Рядом много интересных достопримечательностей. Большое разнообразие блюд и спиртных напитков, за 6 дней все попробовать не удалось. С номером все в порядке, немного пампезно. Персонал вежлив. В меру услужлив, особенно с чаевыми (на пятый день без чаевых ребята уже не подавали машину, а отдавали ключи и говорили где стоит наша машина).