Отель Hotel Monterey Grasmere Osaka, Осака, Япония

When my husband had a medical emergency that required hospitalization, the staff were extremely helpful with calling an ambulance and explaining the situation to the hospital staff over the phone.

The breakfast buffet had huge variety of food and they were delicious. It was very elegant .

smaller than others hotel of similar price visited in the same trip in tokyo and kyoto. bathroom area not separated from shower as in other hotels

Our initial room was not what it was shown in photos when I made my reservations. The room was small and bed was tuck in one corner not giving any space for your oartner to move. No bedside lamps or table. Room was extremely dim. After much complaining to hotel staff, we were offered a upgrade to a better room for 1000 Yen per night. This room is much better.

The hotel was beautiful and the staff at the hotel were great. They were even able to assist when a medical issue arose and accommodated a late check-out to deal with the issue. We chose this hotel because of the location and the rooms are larger than most 'businessman' hotels like APA. Speaking of, the location is great, sits above Namba Station allowing direct access to Shin-Osaka (Shinkansen), Nara, and there is a Can-do (kind of all-needs grocery) at ground-level, and a organic grocery in the basement of the building.