Отель Verdi Budapest Aquincum, Будапешт, Венгрия

- Extremely Disappointing Experience with Inadequate Response I recently had the unfortunate experience of staying at this hotel, and I must say that it was deeply disappointing. As someone who frequently travels, I believe it is important to provide honest feedback to assist in the improvement of services and the resolution of guest-related problems. Right from the start, it was evident that the cleanliness of the room fell far short of acceptable standards. The presence of dirt, debris, mold, and even bugs not only created an unpleasant visual experience but also raised serious concerns about hygiene and personal well-being. To make matters worse, the bed in the room was in an appalling condition, with noticeable holes in the mattress. Upon bringing these issues to the attention of the staff, I was given assurances that my room would be changed promptly. Unfortunately, this promise turned out to be empty, as no action was taken to rectify the situation. I was left stuck in the same substandard room, surrounded by unhygienic conditions and uncomfortable sleeping arrangements. The air conditioning unit in the room appears to be faulty. Despite my repeated attempts to adjust the settings, it fails to deliver any cool air, leaving the room uncomfortably warm and stifling. It is disappointing to find that, instead of a functional air conditioning system befitting a four-star hotel, a mere fan has been provided as a substitute. This lack of action on the part of the hotel was both frustrating and disheartening. As a guest, I expected a more prompt and efficient response to my concerns. It is regrettable that despite their assurances, no visible effort was made to improve the condition of the room and ensure a comfortable stay. Encountering such a disregard for guest comfort and well-being is truly disappointing, especially considering the four-star rating associated with this establishment.

Nothing My wife booked this place since the description of the hotel along with their pictures looked excellent. The thing is that the Chinese inspired hotel, does not in any means live up to what we expected. *The cleaning of the room was a disaster. - Coffee & gals was not clean or cleaned during room service - Beds wasn’t made - Towels was not replaced, so one towel for two persons - Bin was not emptied *The place. - The hotels is laying in front of Danube, or rather next to a boat dock where you can see the water thru the railing on the roads as well train in front of the hotel, which was as noise that you couldn’t sleep in the night. - The heating was on it was not possible to turn down the heat, the room was approximately 25-27C. - The interior was outworn with dirty spots on wall, moister on the wall in the bathing room. - Droppings beneath the wall hanging toilet brush *The bathing area - Pools are okay, but doors to steam rooms could not be closed the were defect. - There was gypsies inside the pool are which blew their snot into the water, while the pool guard was watching and didn’t say anything Alle together a really bad experience, I will not recommend any to stay at Aquincum Hotel

Spa service Old and dirty furniture. Not 5 star hotel

в отеле есть спа-зона: бассейны, джакузи, паровая, сауна и т.п., но самое главное, в бассейнах термальная вода, т.к. отель находится над термальным источником. состояние бассейнов отличное. и посещение спа-зоны входит в стоимость номера. к сожалению оставляет желать лучшего уборка номера: не кладут туалетную бумагу, могут мусор не вынести, и оставить грязной раковину, и все это в один день. местами за шторами есть паутина. даже после обращения на ресепшн, не торопятся все исправить.