Apartamentos S'Olivera, Каньямель, Испания

Place is clean, staff are super super nice especially Elvira the receptionist

This is the first time I review an accommodation that I did not stay at but there is a good reason for it. 3 days before our scheduled stay, the hotel called us to inform us there was a problem with the apartment we booked and that they could not host us. They proactively offered to transfer us to another hotel (which we assume is a partner property or maybe even of the same owner), several kilometres away. To sweeten the deal, the transfer proposal included half board, which we didn't have in our original booking. Since we were not really picky about the location as long as it was on the eastern coast of Mallorca, we agreed to the deal. Our stay was outstanding. I will not say more since my review should technically be about a property we actually stayed at, but I want to commend this property for their management of the situation and doing the right thing. You made a customer very happy.