9,4
оставил(а) отзыв в ноябре 2024.
Excellent facilities. My room request (quiet, away from everything) was accommodated. Understanding and helpful front desk supervisor. Yummy options in their dining outlet. All in all a great stay.
Quiet, well-appointed, clever design.
Although the front desk staff member nearly denied me a discount applicable at check out (and which was not adequately advertised during my check in or while I was checking out with her), the other person on duty (supervisor?) was very helpful and accommodating. He addressed and saved the situation.
Some front desk staff can be trained just a tad better e.g., to acknowledge in-person guests before continuing to address guests on the phone (those calling can always be put on a brief hold); stepping in when their colleagues need assistance (a person in the back of the room never came up to help with check in); inform guests about applicable discounts in time (e.g., ask if the guest is intending to use the restaurant, mention the discount, etc.). Also, in general, maybe there's something to be done about showers/water faucets in the sauna area, because there was a significant number of people using those who forgot to switch the showers off. Massive water waste.