5,5
оставил(а) отзыв в ноябре 2024.
Location
I have stayed in many hotels but this hotel was so bad I feel I must for other travellers. This is a four star hotel and was not cheap. On arrival only one lift out of three was working and there was a long queue each time we had to use it (we were on 4th floor). We had booked twin beds but had a double bed ( travelling with daughter). No one answered phone from room so had to queue for lift again. Someone came and changed beds.Then my daughter tried to open sliding wardrobe door which was jammed and it bounced back trapping her fingers. Had to queue for lift again to tell reception as no one answered phone. No one fixed door while we were out ( as agreed) we couldn't get towels or pillows out of jammed wardrobe so had to queue for lift again. This time I was given a pile of bedding/ towels to bring up in the overcrowded lift myself. Tried to make a cup of tea but the coffee maker (no kettle) only dispensed dirty water. Queue for lift to reception again.Get back decide to have a cup of tea, notice no cups, only 2 paper cups for two people. No milk, back to reception as still no answer to phone. In morning went into breakfast, juice machine needed opening, asked but had finished breakfast (which was very limited) before anyone came. The service in this hotel is appalling. No one even apologised for the fact my daughter was hurt.