5,9
оставил(а) отзыв в ноябре 2024.
exepcional
I have been to this particular hotel approximately 10 times in the last 15 years. I have never experienced or have been more disappointed in the quality of the service I received in my last two visits. I had visited majestic colonial this past July and wanted to give it a second chance this time around. I was very disappointed that the same poor quality of service was again offered. This hotel has been one of my favorites for a long time. In my previous times, this is where I always found a friendly face and a positive atmosphere. Unfortunately, I can’t say that any more. Some staff displayed a lack of experience in hospitality and an upmost disregard for guests. While in the hotel, i also came across other guests who shared the opinion. I hope that management can improve these flaws and take our opinions into consideration. Things chat can be improved are as follow:
1- The hiring and training or more qualified staff.
2- Critical renovation of rooms.
3-varieties of entertainment after 11pm.
4- The main buffet being closed during lunch hour, forced to eat at the beach restaurant.
5- Running out of food ( chicke, steak etc) at the beach restaurant by 1:30pm. Very sad!!!
6- More c creativity, with entertainment..
