Отель Hampton Inn and Suites Houston-Katy, Кэти, Соединенные Штаты Америки

Just trying to find the best place when I go to visit my children

The lady who serves the breakfast was amazing! Front desk staff was awesome!

This is a long story, I made a booking through Bookings.com but it was for the wrong location. The two hotels are within 5 miles from each other and both use the Katy Texas name. The one I booked wasn't the one with my family's booking. I'm trying to get a cancellation and full refund for this first reservation. The second location that I eventually stayed at charged me more than the Bookings price. I'm didn't complain much at the time because I wanted to stay with my family and I had plans that I needed to attend to. I find this type of business disheartening because you appeared to not want to work in harmony with third party agencies who bring customers to you. I hope that you choose to cooperate more in the future so that I will have more of an incentive to stay with your businesses.

Unfortunately, lots of noises from remodeling. May have picked up a screw on my tire because I had a flat tire the next morning. Stephanie was professional, friendly, and accommodating to the noise issues.

The staff is friendly and their breakfast is good.